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FAQs

General 

1.Are you a legitimate company?

Yes we are a legitimate company that has been featured in international magazines such as Glamour and local newspapers like the BFT and Daily Guide.

2. How can I sell as a vendor on Luxoca?

Thank you for your interest in Luxoca! You may submit an application to join our dynamic group of vendors here. Please take a look at our Vendor Terms and our Vendor Guidelines. If you meet the qualifications, someone from our team will contact you within 7 business days.

4. Do you have any physical stores?

Unfortunately, we do not have any physical stores and are based strictly online at this time. Occasionally, we do pop up shows in various parts of Ghana. More information on the shows can be accessed here: Luxoca Pop Up Tour. Our headquarters is based in Airport, Accra, Ghana. We do welcome vendors from all over the world.

 

ORDER ISSUES

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please email or text/whatsapp us at info@luxoca.com/ +233540736713 with:

  • The order number
  • The faulty item's name and number
  • A description of the fault

We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

 How can I check the status of my order?

You may email us at info@luxoca.com. You may also leave a message by sending a whatsapp to 00233540736713. We strive to respond to emails with 24 business hours.

Where are your items produced?

Our Vendors and manufacturers of Luxoca own brand are located all over the world so items are manufactured in different parts of the world.

 How can I make a return?

Please take a look at our Returns Policy. Contact us by leaving a message or chat with us live on our whatsapp line to receive the return address to send your item.

Do you offer custom design/order by a vendor or Luxoca itself?

Unfortunately, we do not offer custom services at this time.

Do you carry plus sizes?

Yes! Many of our garments can be made in sizes 16+. Some garments are made to order. If you see something on the site that you like, you may be able to provide your specific measurements for it to be made to your size. Send us an email or chat to us on our whatsapp line.

May I exchange or return an item I purchased at a Pop Up Event?

Items purchased at Pop Up Events are eligible for exchange or return by the final day of the event. Items must be unworn and in their original condition with tags attached. Once the final day of the event has concluded, items will no longer be accepted for exchange or return.

Do you offer gift cards?

Yes, we do offer gift cards. To purchase one, please click on the tab “Gift Cards” on the website near the top

I would like to order an item but I do not know which size to choose?

Each item has a size chart guide just below it. You will need to know your bust, waist and hips measurements to get the perfect fit.

Do you have any coupons or items on sale?

Yes, please check here: Sale Events

 

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